Terms of Service

Clarobill is a software tool that analyzes medical bills you upload for potential billing errors, overcharges, duplicate charges, and coding irregularities. The Service generates a report and, where applicable, a draft dispute letter for your personal use.

Clarobill does not provide medical advice, legal advice, or financial advice. See our Medical and Legal Disclaimer for full details.

You must be at least 18 years old to use the Service. By using Clarobill, you represent that you are 18 or older and that you have the legal right to upload and analyze the medical bills you submit. Either because they are your own bills or because you are an authorized representative of the patient.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@clarobill.com if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts that violate these Terms or that we determine, in our sole discretion, are being used fraudulently or abusively.

The Service uses Stripe for payment processing. By purchasing a report, you authorize a one-time charge to your payment method. All prices are in US dollars.

We offer a full refund within 48 hours of purchase if you are unsatisfied with your report, provided you have not already downloaded the report more than once. To request a refund, email support@clarobill.com with your order details.

We do not store your full payment card details. All payment data is handled by Stripe in accordance with PCI DSS standards.

You agree not to:

• Upload bills belonging to individuals for whom you are not an authorized representative
• Use the Service to process bills in bulk on behalf of third parties for commercial purposes
• Attempt to reverse-engineer, scrape, or otherwise extract data or models from the Service
• Use the Service in any way that violates applicable federal or state law
• Circumvent any rate limits, access controls, or security measures

You retain ownership of all medical bills and personal data you upload. By uploading content, you grant us a limited, non-exclusive license to process that content solely to provide the Service to you.

We do not sell your data to third parties. We do not use your medical bill data to train AI models. See our Privacy Policy for full details on how we handle your data.

You may request deletion of your account and associated data at any time by emailing support@clarobill.com. We will delete your data within 30 days, except where retention is required by law.

The Service, including its software, design, and analysis methodology, is owned by ClaroBill and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology.

The reports and dispute letters generated for you are yours to use for personal purposes. You may not resell or redistribute them commercially.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, THAT BILL ANALYSES WILL BE COMPLETE OR ACCURATE, OR THAT USE OF THE SERVICE WILL RESULT IN A SUCCESSFUL BILLING DISPUTE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the United States. Any disputes arising under these Terms will be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

Questions about these Terms? Contact us at legal@clarobill.com.